RETURN POLICY

🔄 Refund Policy

At LURYXA, your satisfaction matters to us. However, due to the intimate nature of our products, we have specific guidelines in place to protect the hygiene and integrity of every item we ship.

Please read the following policy carefully before placing your order.

🔒 All Sales Are Final

Due to hygiene standards and health regulations, we do not accept returns or exchanges on lingerie, bodysuits, or any intimate items — unless the item arrives damaged or defective.

💔 Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery. We will gladly replace the item or issue a refund, provided the following conditions are met:

• The item is unworn, unwashed, and in its original packaging

• You provide clear photos of the issue (product + packaging + shipping label)

• You contact us at [email protected] with your order number

💳 Refunds (if applicable)

Once your claim is approved, a refund will be processed to your original method of payment. Please allow 5–10 business days for the refund to reflect, depending on your bank or credit card issuer.

❗Non-Refundable Situations

We cannot offer refunds or replacements for:

• Change of mind

• Incorrect size ordered

• Late delivery due to courier delays

• Items returned without contacting us first

📦 Return Instructions (if approved)

If we authorize a return (e.g., for damaged goods), we will provide instructions via email. Unauthorized returns will not be accepted or refunded.

📧 Contact Us

For any questions or concerns, please reach out to us at:
📩 [email protected]

Thank you for understanding and respecting the intimate nature of our products.
Your trust is at the heart of everything we do at LURYXA.